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Brandmo WhatsApp Platform With Your Own Virtual Number
Meet your customers where they already are, on the platform with 2 billion+ users.
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Features of WhatsApp Business
Whatsapp ChatBot
Automated interactions on the messaging platform, providing instant responses, handling customer inquiries, and performing tasks such as customer support, order tracking,place order and providing information. It enhances customer service efficiency and availability.
Whatsapp Integrations
Our WhatsApp Business API integrates seamlessly with numerous platforms, allowing for easy plug-and-play functionality without the need for additional development. Some of the supported platforms include Zoho, Freshworks, WebEngage, MoEngage, CleverTap, Shopify, Wix, Google Sheet, Tally, GIDDH and more.
Zero Charge on Click to WhatsApp Ads
Offering zero charge on Click to WhatsApp Ads means businesses can use these ads without incurring additional costs associated with WhatsApp session charges. This approach provides significant benefits as No Session Charges and Budget-Friendly.
Whatsapp Catalogue
WhatsApp's catalogue feature lets businesses showcase products and services within the app. It serves as a digital storefront, allowing customers to browse, view details, and make inquiries without leaving WhatsApp. Businesses can organize items, include images, prices, and descriptions, and update inventory in real time, making it easier for customers to explore and shop.
Broadcast / Campaign
WhatsApp's broadcast lets you send the same message to multiple contacts at once, ideal for updates and announcements. Campaigns, available in the WhatsApp Business API, enable targeted marketing with automated, personalized messages. Both help businesses reach more people efficiently.
Click Counts
Click counts indicate how many businesses or customers use a feature - high click counts show its popularity and effectiveness for customer engagement. You can view all click counts for a button either in the analytics section or through your webhook.
Support Base64
Send the body in JSON and leave the rest to us. No need to make a URL or upload your file as you can directly send JSON body and it will be converted automatically into Base64 format and sent via WhatsApp.
Manage Template Inside Panel
Create and manage your templates right here. No need to switch platforms to create your template. You can create the templates, manage it and check the status of it right here without going on Facebook.
Analytics
Get graphical insights into your business messages. Analyse and improvise your business messaging with the right metrics. Get a graphical report on the number of messages sent, delivered, conversations and more.
Export Logs
Get individual outbound and inbound messages logs. Export the logs for better viewing and insights. Get details of all the outbound and inbound messages and conversations your business had with your customers.
Advantages of Brandmo’s
WhatsApp Business API Solution
Contact Center Integration
Integrate your WhatsApp Business with the Brandmo VoIP-enabled contact center suite.
Get Blue Tick
Our consultants will help you get Meta Verified and get your WhatsApp blue tick.
Multi-Channel Support
Deliver support via chat and
call on one number.
All-in-1 Campaigns
Run campaigns on Voice, SMS and WhatsApp on one platform through one branded number.
CRM Integration
Unify your sales and CX operations by integrating WhatsApp with the CRM of your choice.
Data & Insights
Get WhatsApp and Call analytics on one dashboard.
Frequently Asked Questions
We are here to answer all your questions regarding WhatsApp and how it can help your business. If you have some other questions, visit our support center.
- To use the WhatsApp API, you'll need to have a WhatsApp Business Account. You can apply for one on the WhatsApp Business website. Once you've been approved, you'll need to set up your account, including linking it to a phone number and adding business information.
- You'll need to obtain an API client, which is a software component that allows you to connect to WhatsApp's servers and access the API. You can either create your own client, or use one of the pre-built clients offered by WhatsApp partners.
- Once you have an API client, you'll need to connect it to the WhatsApp API. This typically involves providing the API with your WhatsApp Business Account information, as well as any other required credentials.
- Once connected, you can start using the API to send and receive messages, manage conversations, and track metrics. You'll need to implement the various API calls and functions in your own application or system.
- Before going live with the integration, it's important to thoroughly test the integration and make sure that it is working as expected. Once you're satisfied with the integration, you can launch it to your customers.
It is important to note that if you are planning to use WhatsApp Business API, you'll need to have a WhatsApp Business Account, and must be accepted into the WhatsApp Business API program, which may require you to have a certain level of customer engagement, and meet certain technical requirements.
- Reach: WhatsApp has over 2 billion active users globally, which provides businesses with a large audience to reach out to.
- Convenience: WhatsApp is a widely used messaging platform that is available on multiple devices and platforms, which makes it easy for customers to communicate with businesses.
- Personalization: The WhatsApp API allows businesses to personalize their communication with customers by using features such as message templates, rich media support, and end-to-end encryption.
- Automation: The WhatsApp API allows businesses to automate certain aspects of their communication with customers, such as sending reminders, confirmations, and notifications.
- Cost-effective: WhatsApp communication is usually free of charge for end-users, it can be a cost-effective way for businesses to communicate with their customers, especially when compared to other forms of communication such as SMS or phone calls.
- Engagement: WhatsApp's real-time messaging capabilities allow businesses to quickly and easily engage with customers, which can help to build stronger customer relationships.
- Easy to Track: The WhatsApp API provides businesses with metrics and analytics that can help them track the effectiveness of their communication, and make data-driven decisions about their messaging strategy.
- Multi-language Support: WhatsApp support multiple languages, which can help businesses to better serve customers in different regions and countries.
WhatsApp has strict guidelines on the types of automated messages that can be sent through the API. For example, you are only allowed to send automated messages for specific purposes such as sending transactional messages such as order confirmations, appointment reminders, and delivery notifications. You are not allowed to send promotional or marketing messages using automated messages.
Additionally, WhatsApp requires that businesses using the API to have a way for customers to opt-out of receiving automated messages, and to honor opt-out requests promptly. It is also important to note that WhatsApp has an account suspension policy and if you are found to be sending automated messages that violate WhatsApp's terms of service, your account may be suspended or terminated.
In summary, while it is possible to send automated messages through the WhatsApp API, you need to be aware of the guidelines and limitations, and make sure that your communication comply with WhatsApp Business policy to avoid any account suspension or termination.